Returns Policy

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At Superior Auto Parts, we aim to provide a smooth and transparent returns process. Please read the details below carefully to understand what is eligible for return and how to proceed.

WHAT can be returned?

Only products that are brand new, unopened, and unused in their original packaging are eligible for return.

❌ Items that have been opened, installed, used, or damaged due to misuse are not returnable.
❌ Custom or special-order items may also be non-returnable, depending on the product type.

 

WHEN do items need to be returned by?

Return requests must be made within 14 days of the original purchase or delivery date.

 

WHERE do items need to be returned to?

Items must be shipped back to us. Please include your RA number (Return Authorisation) on the parcel. Items received without authorisation may be rejected.

 

HOW do customers return items?

  1. Contact Us at [your email/phone] to request a Return Authorisation (RA).
  2. Provide your order number, product details, and reason for return.
  3. Once approved, you will receive an RA number and return instructions.
  4. Carefully repackage the item in its original packaging and include a copy of your invoice or packing slip inside the box.

SHIPPING for returns

  • The customer is responsible for all return shipping costs unless the item is deemed defective under warranty in which we will credit you.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service and retaining proof of postage.

CREDIT for returns

Once your returned item is received and inspected:

  • If approved, a credit or refund will be issued to your original payment method.
  • If the item does not meet return eligibility criteria, it may be sent back to you at your expense.

Packing materials

All returns must be sent back in their original packaging, including all accessories, manuals, and inserts.

Failure to return items in complete and original condition may result in a restocking fee or denial of the return.

Defective Items / Warranty Claims

If your item is defective or faulty, a warranty claim must be submitted instead of a standard return. Please refer to our Warranty Policy for details, including field destroy requirements and evidence submission.

 

If you need help with a return, feel free to contact us at: info@superiorautoparts.com.au